Legal and Privacy Policy

Privacy Policy

Effective date: July 26, 2020

We are CAMPUS CONCIERGE SERVIC LLC, a company incorporated in Georgia, United States. In this Privacy Policy ("Privacy Policy") we may be referred to as "CCS" "we," "our," or "us." We are a developer of educational simulation products. We own and operate all websites under the domain of campusconciergeservices.com, collectively referred to as "Sites" in this Privacy Policy. 

In this Privacy Policy, "you" and "your" refers to you as a visitor of one of our Sites, a user of the Service, or a customer or potential customer who is contacted by us.

If you obtain services from us, the Terms of Services signed by you and us governs your use of our Sites and the Service. A copy of the Terms of Services will be provided to you when you obtain services from us.  By accessing our Sites or using our Service, you consent to the collection, use and sharing of your data as described herein, and you agree to be bound by our Terms of Service, this Privacy Policy and any other terms and conditions set forth on our Sites or agreed to by you. This Privacy Policy does not apply to third-party websites, products, or services, even if they link to our Sites or Service

What Data We Collect from You and How We Use It

The collection and processing of data described below is essential to our ability to provide our Sites and Service and to keep the Sites and Service secure.

Personal Data. We collect "Personal Data," which is data that identifies, or could reasonably be used to identify, an individual. We collect Personal Data when you provide it to us directly, such as when you create an account on the Service, when you use and interact with our Service, when you submit a "contact us" request, when you make a purchase through our Sites or Service, or when you fill out another form through our Sites or Service. Personal Data we may collect includes your name, affiliated academic institution, email address, and phone number.  You represent that the information you provide is information about you or that you have permission to provide the information you provide to us if it is not about you (e.g. it is information about your student).  You agree, we may share information with your family and/or student unless you instruct us not to in writing.  

Surveys. As part of your use of the Service, we may ask you to complete surveys to measure the effectiveness of our Service. Your survey responses may be linked with your account and we may use your responses to improve our Service.

Service Data. When you use our Service, for example by attempting signing up for a particular service, we collect data input by you.

Usage Data. We collect "Usage Data" that is tracked and gathered when your web browser or software communicates certain information to us through tracking technologies (such as cookies, pixel tags, web beacons, or digital fingerprinting) we employ when you use our Sites or Service. Usage Data is non-personally identifiable information, such as page load times, the URL that referred you to our Sites or Service, browser and operating system vendor and version, screen resolution, and approximate IP address. To the extent we combine any Usage Data or other non-personally identifiable information with Personal Data, we will treat such combined data as Personal Data.

Cookies are a common tracking technology used to collect Usage Data. Cookies are data files that websites write into computer hard drives for record-keeping purposes. As a convenience feature, cookies simplify the process of recording personal information, so that, for example, users do not have to enter names, addresses or passwords repetitively. 

Information Shared with Third Parties

We may rely on other companies and individuals to perform functions on our behalf. Examples include payment platforms, data analysis firms, customer support specialists, and web-hosting companies. We may share Personal Information with such third parties as appropriate for them to perform their functions, but they may not use such information for any other purpose.

Payment Information

If you make a purchase through our Sites or Service, we require that you provide your payment information, including credit or debit card and billing address. All payment information that you submit through the Sites or Service is collected directly by our third-party payment processor, Stripe. CCS receives only a non-personally identifiable token to indicate the success of the payment transaction, and does not collect or retain any of your payment information. When you make a purchase through our Sites or Service, you are subject to PayPal’s privacy policy or the privacy policy of the payment processor we mutually agree to use. Accordingly, please be sure to review PayPal or the applicable payment processor's policy carefully before submitting any payment information through the Site or Services.  

Analytics Services

We may use third-party analytics services that track details about your online activities over time and across different sites, such as Google Analytics, Facebook, GoDaddy, Twitter, Instagram and LinkedIn. These services help us to improve our Sites and Services. These analytics services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities. If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance. To opt out of being tracked by Google Analytics across all websites, visit Google Analytics Opt Out.

Third-Party Tracking and Do Not Track

Third parties may use tracking technologies in connection with your use of our Sites and Services, which may include the collection of information about your online activities over time and across third-party websites. This Privacy Policy does not apply to these third-party technologies because we do not control them and are not responsible for them. Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit. As there is presently no industry standard for recognizing Do Not Track browser signals, we do not take any action with respect to Do Not Track signals.

How Long We Keep Your Personal Data

When we collect your Personal Data, we will maintain and store it for as long as we determine reasonably necessary to provide the Sites and Service to you or to comply with applicable legal requirements. 

How We Secure Your Personal Data

We comply with applicable laws to provide an adequate level of data protection for the transfer of Personal Data, including encryption of data in-transit and encryption of Personal Data at-rest[MPB3] . Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Although we apply commercially reasonable security practices to protect your Personal Data, we cannot guarantee the security of data you transmit to us, and you use our Sites or Service and provide us with your data at your own risk. If you believe that the security of your account with CCS has been compromised, please contact concierge@campusconciergeservice.com  immediately.

Where We Store and Transfer Your Personal Data

CCS’s business operations are based in the United States. Data we collect, including Personal Data, may be stored and processed in any country in which we have operations or in which we engage third-party processors. Data that is collected from users in other countries may be transferred to, and stored at, a destination outside your country, including the United States.

How We Share Your Data and Why

CCS does not sell or rent Personal Data to marketers or unaffiliated third parties.

We share your Personal Data with trusted third parties including, your designated contacts, service providers we contract on your behalf and our third-party service providers.

To the fullest extent permitted by applicable law, we may also disclose your data if we believe in good faith that doing so is necessary or appropriate to protect or defend the rights, safety, or property of CCS, or to comply with legal and regulatory obligations, such as law enforcement inquiries, subpoenas, and court orders. To the fullest extent permitted by applicable law, we have sole discretion in electing to make or not make such disclosures.

Your California Privacy Rights

In accordance with California's "Shine the Light" law, California Civil Code 1798.83, we will not share Personal Data of our users with third parties for their direct marketing purposes.

If you are a resident of California your Personal Data is subject to our Privacy Policy for California Residents (the CCPA Privacy Policy provided on the legal page of this website). To the extent the provisions of this Privacy Policy conflict or are inconsistent with the provisions set out in the CCPA Privacy Policy, the provisions in the CCPA Privacy Policy shall control.

Children's Personal Information

Our Sites and Service are not intended for individuals under the age of majority in their jurisdiction. If you are under the age of majority in your jurisdiction, you are not permitted to use our Sites and Service and should not provide Personal Data through the Sites or Service. If we become aware that an individual under 13 years of age has provided us with Personal Data, we will dispose of that data in accordance with the Children's Online Privacy Protection Act and other applicable laws and regulations. If you become aware that an individual under 13 years of age has provided us with Personal Data, please contact us at concierge@campusconciergeservice.com and we will take reasonable steps to ensure that data is deleted.

Business Transfer

In the event of a sale, merger, or similar transaction, your Personal Data may be transferred as part of that transaction. This Privacy Policy will apply to your Personal Data as transferred to the new entity.

Updates to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our processing of your Personal Data and will always be available at https://campusconciergeservice.com/privacy .

When we revise the Privacy Policy, any changes will be effective immediately upon the posting of the revised Privacy Policy. Registered users of the Service will be prompted to consent to the updated version when accessing their CCS account for the first time after a Privacy Policy change. By continuing to access or use our Sites or Service after any changes to our Privacy Policy are posted, you agree to be bound by the revised Privacy Policy.

Contact Us

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to our Data Protection Officer at  concierge@campusconciergeservice.com  or by mail at:

Campus Concierge LLC

Attn: Amy Shea

P.O. Box 11546

Atlanta, Georgia 30355

Effective: July 27, 2020.

This Privacy Policy for California Residents (“CCPA Privacy Policy”) applies to CampusConcierge, [LLC].’s (including our subsidiaries and affiliates, “CampusConcierge,” “we,” “us,” or “our”) processing of personal information of California residents to the extent the information is subject to the California Consumer Privacy Act of 2018. This CCPA Privacy Policy supplements and does not replace our Web site Privacy Policy located at www.campusconcierge.com, or the Terms of Service we enter into with you.‎

We do not sell consumers’ Personal Information (defined below). ‎

Personal Information We Collect, Use, or Disclose 

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).  Within the last twelve (12) months, we have collected the following categories of Personal Information from the sources identified below for the business and commercial purposes indicated, and shared such categories of Personal Information with the specified categories of third parties: 

Category of Personal Information

Examples

Sources of Personal Information

Business or Commercial Purpose(s) for Which Used

Third Parties Shared With, If Any

Identifiers

Real name, alias, ‎postal address, ‎unique personal ‎identifier, or other ‎similar identifiers.‎

Directly from you, for ‎example when register at the Web site, from ‎your transactions ‎with us, and from ‎your educational institution.‎

We use this Personal Information ‎for performance of our services ‎and for our business operations as ‎required or permitted by law.  For ‎example:‎

• Providing you with the services ‎that you request;

• To contact you regarding your use of the services;

• To create, ‎maintain, ‎customize, and ‎secure your  ‎account;  

‎• To investigate and ‎address user concerns, ‎and to monitor and ‎improve our ‎responses; or

• To process ‎requests, ‎purchases, ‎transactions.‎

We share Personal Information as permitted or required ‎by law in connection with performance of our services ‎and for our business operations, including to:‎

• Government agencies;

•  Administrative service providers.

‎Identifiers (continued)

In addition, through ‎online facilities or ‎services, (e.g., our ‎Web site) we collect ‎the following ‎identifiers: online ‎identifier, Internet ‎Protocol address, ‎email address, ‎account name.‎

Directly from you, for ‎example when set up an online ‎account, and as a ‎result of your use of ‎our Web site or other ‎online services.

We use this information to provide ‎services to you and to maintain ‎our Web site or other online services, ‎such as: ‎

• To contact you regarding your use of the services;

• To help maintain the safety, ‎security, and integrity of our ‎Web site, information systems, ‎databases and other technology ‎assets;

• To create, ‎maintain, ‎customize, and ‎secure your  ‎account; ‎or

• ‎For testing, research, analysis, ‎and product development, ‎including to ‎develop and ‎improve our Web site, products ‎and services‎.‎

We share Personal Information as permitted or required ‎by law in connection with performance of our services ‎and for our business operations, including to:‎

• Government agencies;

• affiliates or your academic institution using our services; and

• Administrative service providers.

‎Categories of ‎Personal ‎Information ‎Identified in the ‎California ‎Customer ‎Records Statute

‎(Note: Some ‎Personal ‎Information ‎included in this ‎category may ‎overlap with ‎other categories)‎

A name, signature, address, telephone number

Directly from you, for ‎example when set up an online ‎account, and as a ‎result of your use of ‎our Web site or other ‎online services. 

We use this Personal Information ‎for performance of our services ‎and for our business operations as ‎required or permitted by law.  For ‎example:‎

• Providing you with the services ‎that you request;

• To contact you regarding your use of the services;

• To create, ‎maintain, ‎customize, and ‎secure your  ‎account;  

‎• To investigate and ‎address user concerns, ‎and to monitor and ‎improve our ‎responses; or 

• To process ‎requests, purchases, ‎transactions.‎

We share Personal Information as permitted or required ‎by law in connection with performance of our services ‎and for our business operations, including to:‎

• Government agencies;

• Storage facilities;

• Tutors;

• Transportation providers;

• Housing and utility providers;

• Legal services providers;

• Food and amenities providers.

Internet or other electronic network activity information

Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

Directly from you, for ‎example when you set up an online ‎account, and as a ‎result of your use of ‎our Web site or other ‎online services, and ‎from third parties ‎such as Web site ‎analytics providers‎.

We use this information to ‎provide ‎services to you ‎and to maintain ‎our Web ‎site or other online ‎services, ‎such as: ‎

‎• To contact you ‎regarding your use of the ‎services;‎

‎• To help maintain the ‎safety, ‎security, and ‎integrity of our ‎Web site, ‎information systems, ‎‎databases and other ‎technology ‎assets;

‎• To create, ‎maintain, ‎‎customize, and ‎secure ‎your  ‎account; ‎or

‎• ‎For testing, research, ‎analysis, ‎and product ‎development, ‎including to ‎‎develop and ‎improve our ‎Web site, products ‎and ‎services‎.‎

We share Personal Information as permitted or required ‎by law in connection with performance of our services ‎and for our business operations, including to:‎

• Government agencies;

• Administrative service providers.

Disclosure or Sale of Personal Information for a Business or Commercial Purpose

Our disclosures of Personal Information for business or commercial purposes in the preceding ‎twelve (12) months are disclosed above.‎

We do not sell consumers’ Personal Information. ‎

Your Privacy Rights

Right to Know

You have the right to request that we identify to you the Personal Information we collect, use, or disclose about you.

You can visit our website www.campusconciergeservice.com  or email us at concierge@ campusconciergeservice.com to make a disclosure request.  You may make up to two requests in any 12-month period.

We do not sell your Personal Information.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. 

Making a verifiable consumer request does not require you to create an account with us. We do, however, consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account. 

To verify the identity of the requestor and authority to make the request, you will be

required to provide your name, email address and other unique information that we may

determine is required in order to connect you to the information that we retain. 

We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Right to Request Deletion

You have the right to request that we delete your Personal Information.  You may make such a request by visiting our website www.campusconciergeservice.com or emailing privacy@campusconciergeservice.com.  

You should be aware, however, that California law allows us to retain your Personal Information under certain conditions, even if you have asked us to delete it, such as when retaining your Personal Information is necessary for us to complete a transaction with you or provide you with a good or service you have requested. We will notify you of any denial of your deletion request and the reason for such denial.

Right to Non-Discrimination for Exercise of Consumer Privacy Rights

We will not discriminate against you because you have chosen to exercise any of your privacy rights described above. 

If you have questions about this CCPA Privacy Policy, please contact us at the following:

Phone:   404-606-2260

Website:  www.campusconciergeservice.com  

Email:  concierge@campusconciergeservice.com

Address:  Campus Concierge LLC

 Attn. Amy Shea

 P.O. Box 11546

 Atlanta, Georgia, 30355 USA